Frequently Asked Questions

What is the warranty?

We offer a 5-year warranty covering all parts and accessories. No registration is needed; just provide a picture of the dated sticker inside your control box. Contact your authorized X Lights dealer for warranty concerns.
Are your products certified?

Yes, all our X Lights LED products are certified for use in Canada and the United States.
What is X Lights?

X Lights is an outdoor lighting manufacturer specializing in multi-colored RGBW and architectural LED outdoor lights for homes and commercial spaces. Our lighting products seamlessly connect to the X Lights LED app, allowing you to light up your space for any occasion, including holidays, weddings, parties, and more.
Why choose X Lights?

We are committed to architectural lighting design and innovation. Our low-profile permanent LED lighting system is manufactured in Canada, using local suppliers for the best color match. We offer a variety of premium quality deck, path, landscape, and hardscape lights at competitive prices, all controlled by a single app. Discover the X Lights premium difference for yourself.
What does it cost?

X Lights LED track lights typically cost $21-30/ft installed plus the controller. Installation price varies based on difficulty, location, and time of year. Other X Lights products are sold per light, with prices varying based on the product and power cord length needed for installation. Contact your local X Lights authorized dealer for an official quote.
What can your app do?

Our app offers comprehensive control over your lighting products: Save lighting preferences Create seasonal light shows Control brightness and colors Remotely manage your lighting Set schedules and timers Access professional support Share access with family members Add music tracks to your lighting Create lighting zones Use one-click preference profiles
Can I make my own patterns?

Yes, our lights are individually programmable, allowing you to personalize light and color patterns. We also offer downloadable preset holiday patterns.
Can I set a schedule and/or timer?

Yes, you can set multiple schedules for events like holidays and special occasions. Timers can follow sunrise and sunset. Once programmed, the lights will follow your preset schedule and/or timer.
Do I need a permit for X Lights track and landscape lights?

Our low-voltage lighting products generally do not require a certified electrician for installation. Check with your local governing body or an authorized X Lights dealer for specifics in your location.
Can I install it myself?

We sell X Lights lighting products through authorized dealers to ensure proper installation and excellent customer service.
Where are the controller and power supplies installed?

The control box can be plugged into any regular outlet and does not require a separate electrical outlet. Typically, the control box is installed within 6 feet of the first light.
How long do LED lights last?

Our LED lighting products are rated for 50,000 hours, which means they should last around 20 years with normal usage.
How are the lights controlled?

All our lights are controlled through Bluetooth or Wi-Fi using the X Lights LED app, available on Android and iOS devices. The app is free to download.
Are the lights dimmable?

Yes, you can dim each light individually or all at once.
Are the lights replaceable?

Yes, our low-voltage lighting products are easily replaceable. Contact your authorized X Lights dealer for any warranty issues.
What maintenance is required?

Keep your controller updated through prompts from the X Lights LED app. No ladder is required for updates.

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